About these terms
These Terms of Service apply to the use of austinductcleaning.us and inquiries submitted through the website. The website is operated by Austin Air Duct Cleaning (“we,” “us,” or “our”), a locally owned business based in Austin, Texas.
These terms explain website use and the inquiry process. The scope, pricing, payment arrangements and other conditions for a specific job are set out in the estimate, work order or service agreement accepted for that job. These website terms do not replace that agreement or limit rights that cannot be waived under applicable law.
Requesting an estimate or contacting us
An estimate request starts a conversation about your property and the work you need. Submitting a form, receiving an automated acknowledgment or reaching a confirmation page does not confirm a booking, approve a price or authorize work.
We may need more information or a property assessment before confirming what is included, the price and availability. A requested date or time is a preference until confirmed through the applicable booking or service process.
Please provide accurate contact and property information and notify us if the details change. If you inquire on behalf of a company, property owner or another person, you should have authority to make that inquiry and share the information provided.
Booking an appointment online
The online booking page lets you choose one of our listed set-price offers or our annual maintenance plan, a date and an arrival window. Submitting a booking reserves the requested arrival window and gives you a confirmation reference; our team then confirms the details with you by phone or text before the visit.
The arrival window is when the technician arrives, not how long the work takes. Displayed prices apply to the listed inclusions for the property described, for example one HVAC unit, and the final scope is confirmed with you on site before work begins. If you need to change or cancel a booking, contact us as early as possible using the details below.
Estimates, service scope and scheduling
General descriptions on the website explain the types of services offered. The work appropriate for a property depends on its systems, condition, access and the scope agreed for the job. A website description does not mean every listed task is included in every estimate.
Any displayed offer applies only to its stated inclusions, eligibility requirements and terms. Payment schedules, deposits, cancellations, refunds and warranties, where applicable, are governed by the agreed job documents and applicable law. These website terms do not introduce additional fees or cancellation charges.
If you need to change or cancel arranged work, contact us using the details below. Any effect on scheduling or cost should be addressed under your agreed service terms.
Property information and access
Before a visit, let us know about relevant access restrictions, building rules, occupancy considerations and known conditions that could affect the work. Permission to enter and perform work must come from someone authorized to provide it. Do not submit alarm codes, access credentials or other sensitive security details through general website forms.
If conditions at the property differ from the information supplied, we may need to discuss an updated scope or schedule before proceeding. A request for an estimate does not authorize additional work or charges.
Information and files you submit
Only submit information and files you are entitled to share. Do not upload unlawful material, malicious files or unrelated sensitive personal information.
Providing photos or documents allows us to review and use them to assess and handle your inquiry or agreed services. It does not grant permission to publish them in marketing or as a project case study. Any such use requires a separate appropriate permission or other valid basis.
Our Privacy Policy explains how personal information is handled. An inquiry is not, by itself, consent to unrelated promotional messages.
Using the website
You may use the website to learn about our services and make legitimate inquiries. Do not impersonate another person, submit fraudulent requests, attempt unauthorized access, introduce harmful code, or interfere with the website’s operation.
Website text, branding, photographs and other content belong to Austin Air Duct Cleaning or their respective owners or licensors. Viewing the website does not transfer ownership or grant a right to reuse that content commercially without permission, except where applicable law permits it.
Website information and external links
We aim to keep website information accurate, but information can become outdated or contain errors. Contact us to confirm details relevant to your property before relying on them for a service decision. General website information is not a property-specific assessment or a promise of a particular health, safety, energy-saving or performance result.
Links to external websites are provided for convenience. Those websites have their own terms and policies. We do not control their content or operation.
Changes and questions
We may update these terms as the website and inquiry process change. The latest version will show an updated date. A change to these website terms does not, by itself, change an existing accepted service agreement.
If you have a question about these terms or a concern about a request or service, contact us so we can review it with you. Nothing in these terms prevents you from exercising rights or remedies available under applicable law.
Austin Air Duct Cleaning
Austin, Texas
Email: info@austinductcleaning.us
Phone: (512) 354-2780