Frequently asked questions

Use our residential contact form for your home or our commercial inquiry form for a business or managed property. Include your ZIP code, the service you need and any useful details about the property. You can also call (512) 354-2780.

No. Submitting a form sends an inquiry so we can discuss the work, access and availability. Your appointment is confirmed separately. If you include a preferred date or time, we will use it as a scheduling preference rather than a confirmed booking.

We serve Austin and nearby communities, including Buda, Cedar Park, Lakeway, Leander, Lockhart, Pflugerville, Round Rock, San Marcos and Wimberley. Visit our Service Areas page for the current coverage. If your address is not listed, send your ZIP code so we can check availability for the service you need.

The price depends on the service, the number of systems or units, their condition and the access needed to complete the work. An advertised offer applies to the scope listed on its card. Include any additional systems or requested work in your inquiry so the estimate can reflect your property.

Yes. List the services you are considering in one inquiry, such as air duct cleaning and dryer vent cleaning. We can discuss the combined scope and whether the work can be scheduled together. The Offers page also includes our annual maintenance plan.

Air duct cleaning addresses accumulated dust and debris in the agreed ductwork and returns. The exact scope depends on your system. Components such as the blower, furnace or plenum, and any deeper cleaning, are not automatically included in every quote. Review the service details and confirm the included areas when requesting an estimate.

There is no single cleaning interval that suits every property. The condition of the ductwork and the reason for the inquiry matter more than a fixed calendar schedule. Dust on a visible vent alone does not establish that the entire system needs cleaning. Describe any buildup or concerns so the appropriate scope can be assessed.

No. Air ducts distribute heated or cooled air through the building. A dryer vent carries exhaust from the clothes dryer to the outside. Dryer vent cleaning focuses on lint and blockages in that exhaust route. If you need both services, include both in your request.

An HVAC tune up is a seasonal maintenance check of your heating and cooling equipment. Share the equipment type, number of systems and any concerns when requesting a visit. Confirm the checks included for your equipment; repairs, replacement parts and additional work should not be assumed to be part of the maintenance scope.

The service covers chimney sweeping, removal of soot and creosote, and inspection of the areas being serviced. The work depends on the fireplace and chimney arrangement. Installations, replacements and repair work are separate from the sweep and inspection offer. See our Chimney Sweep page for more details.

The air handler is the indoor unit, usually in the attic, a closet or the garage. It holds the blower and the evaporator coil. The compressor (also called the condenser) is the outdoor unit at the side or back of the home. Together they make up a split AC system, connected by refrigerant lines and your ductwork.

When your AC cools the air it also pulls moisture out of it, and in an Austin summer that can be several gallons of water a day. The condensate drain line, usually PVC pipe, carries that water away. The primary line often ties into a nearby drain, and many homes also have a secondary line that exits the side of the house, often above a window. Water dripping from the secondary line is a sign the primary line is blocked.

Once a month, pour about a cup of distilled white vinegar into the drain line’s access port near the indoor unit. This helps stop algae and sludge from building up. If you see water around the indoor unit, in the drain pan, or dripping from the secondary line, turn the system off and contact us.

As a rule of thumb, replace 1-inch filters about once a month and 4-inch media filters every 3 to 6 months. Change them more often if you have pets, allergies, or construction nearby. A clean filter traps more dust before it reaches the ductwork and the HVAC unit. Read more on our air filter service page.

Washable electrostatic filters are rinsed and reused instead of replaced. They cost more up front and usually pay for themselves over time, but they only work well if they are rinsed regularly, about once a month, and fit your system correctly. Ask us which filter type suits your system.

Dirty components are one of the leading causes of early HVAC failure. Skipping basic maintenance, such as changing filters, keeping the drain line clear and scheduling a seasonal HVAC tune-up, can also affect manufacturer parts or service warranties. Keep a record of the work you have done.

Clear a path to the areas being serviced, such as vents, the HVAC equipment, the dryer or the fireplace. Move fragile items away from the work area and keep pets clear of the equipment. Let us know in advance about access restrictions or anything that needs special coordination.

Access needs to be arranged before the visit. Let us know whether you will be there or whether a property manager or another authorized person will provide access. If you cannot attend, discuss access and how we can reach you about the agreed work before the appointment.

Visit length varies with the service, the number of systems, their condition and how easily the work areas can be reached. A single dryer vent and a building with several HVAC systems require different schedules. Share these details when requesting an estimate so we can discuss a suitable time window.

Useful details include parking or loading restrictions, gated entry, stairs, roof or attic access, equipment in locked rooms and any times when the space is occupied. Share the details you already know; you do not need to inspect hard-to-reach areas yourself to submit an inquiry.

Our Offers page lists the current service offers, prices, inclusions and any conditions shown for each offer. Use that page as the reference when comparing options. If you are unsure which offer fits, describe your property and the work you want assessed in your inquiry.

The annual plan combines air duct cleaning with a furnace check-up, dryer vent cleaning and seasonal HVAC tune-ups over one year. See the annual plan details for the included systems, service frequencies and current price. Confirm that the plan fits your equipment and property before arranging it.

Check the unit or system limit stated on the offer. An offer described as covering one unit does not automatically cover additional units. Tell us how many systems your property has, if known, so the included work and any additional scope can be clarified.

The plan sets out the included services and their frequencies; appointment dates are arranged separately. Contact us to discuss your preferred timing, access and which services may be carried out together. Requesting the plan does not automatically reserve all of the visits for the year.

Yes. Our commercial work includes offices, retail spaces, residential communities and other managed facilities. The scope is planned around the building, its systems and access requirements. Visit our Commercial Services page or use the commercial inquiry form to tell us about your property.

Provide the building address, property type, services requested and a contact who can discuss access. Add the number of systems if known, operating hours and any restrictions on work areas. For more than one building, identify the locations and the work needed at each.

Include your preferred work windows and the hours when the building is occupied in your inquiry. Scheduling depends on the scope, access arrangements and team availability. An evening or weekend request needs to be confirmed for the specific project.

Yes. Send the property locations, the services you are considering and whether you need a single visit or an ongoing schedule. We can discuss each building’s requirements and how the work could be coordinated. Scope and scheduling are confirmed for the properties involved.